Refund Policy

Last updated: 22 July 2026

Thank you for purchasing from Family Ready Host Co. We want you to be completely satisfied with your purchase. Please read this policy carefully before buying.

Digital Products — Important Notice

All Family Ready Host Co. products are digital downloads delivered electronically. Due to the nature of digital products, we are unable to accept returns in the traditional sense — once a file has been downloaded, it cannot be "returned".

When You Are Entitled to a Refund

Under the Australian Consumer Law, you are entitled to a remedy (including a refund) if a product:

Is significantly different from its description or sample
Does not do what we said it would do
Has a major problem that would have stopped you from buying it if you had known
Is not of acceptable quality (e.g., files are corrupted, incomplete, or unusable)

How to Request a Refund

If you believe you are entitled to a refund, please contact us within 14 days of purchase at frhc@northcoherence.com with:

Your order number
The product(s) you are requesting a refund for
The reason for your request
Any supporting information (e.g., screenshots of issues)

We will review your request and respond within 3 business days.

Approved Refunds

If your refund is approved, we will process it to your original payment method within 5–10 business days. The refund amount will be the full purchase price of the affected product(s).

When a Refund May Not Apply

A refund may not be provided if:

You simply changed your mind after downloading the product
You found the product elsewhere for a lower price
You did not read the product description before purchasing
The product works as described but does not meet your personal preferences

This does not affect your rights under the Australian Consumer Law.

Free Products

Free products (e.g., the Family-Friendly Welcome Guide Checklist) are provided at no cost and are not eligible for refund claims.

Product Issues and Support

If you experience any issues with your purchase — such as difficulty accessing files, formatting problems, or questions about customisation — please contact us before requesting a refund. We are happy to help resolve technical issues and ensure you get full value from your purchase.

Exchanges

If you purchased the wrong product, contact us and we will work with you to find a solution, which may include exchanging for a different product of equal or lesser value.

Bundles and Toolkits

If you purchased a bundle or toolkit and wish to request a refund for the entire bundle, the refund applies to the bundle price, not the individual product prices.