Last updated: 22 July 2026
Family Ready Host Co., a division of North Coherence ABN 67 988 128 689 ("we", "us", "our"), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit familyreadyhost.co (the "Site") or purchase our Products.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect the following types of personal information:
- Contact information: name, email address, phone number
- Transaction information: billing address, payment method details (processed securely by our payment provider — we do not store full card numbers)
- Account information: email address and order history
- Usage data: IP address, browser type, pages visited, time spent on site, referring URL
- Communication data: records of correspondence if you contact us
2. How We Collect Information
We collect personal information:
- Directly from you when you make a purchase, create an account, subscribe to our newsletter, or contact us
- Automatically through cookies and similar technologies when you browse the Site
- From third-party services including our payment processor (Shopify Payments) and analytics tools
3. How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Send order confirmations and digital product access
- Respond to your enquiries and provide customer support
- Send marketing communications (only with your consent — you can unsubscribe at any time)
- Improve our Site, Products, and customer experience
- Comply with legal obligations
4. Disclosure of Information
We may share your personal information with:
- Service providers: including Shopify (e-commerce platform), payment processors, and email service providers who help us operate the Site and deliver Products
- Legal requirements: if required by law, regulation, or legal process
We do not sell your personal information to third parties. We do not share your information for purposes unrelated to our business.
5. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and cart contents
- Understand how you use the Site (analytics)
- Improve Site performance
You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction. Our Site uses SSL encryption for all data transmission. Payment processing is handled by PCI-compliant providers.
However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 7 years as required by Australian tax law.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs
To exercise any of these rights, contact us at frhc@northcoherence.com.
9. International Visitors
If you are visiting from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia. By using our Site, you consent to the transfer of information to Australia, which may have different data protection laws than your country.
10. Children's Privacy
Our Site is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.
12. Contact
For privacy-related enquiries or complaints, contact us at:
Family Ready Host Co.
Email: frhc@northcoherence.com
You may also contact the Office of the Australian Information Commissioner:
Website: www.oaic.gov.au
Phone: 1300 363 992