How does digital delivery work?

After purchase, you receive an instant download link via email. Your files include editable Canva templates and printable PDFs that you can customise with your property details.

Do I need Canva Pro to edit the templates?

No — the free version of Canva works perfectly. Simply click the template link, make a copy to your Canva account, and start editing with your own text, photos, and details.

Can I print the templates?

Yes! All templates are designed for both digital sharing and high-quality printing. Export from Canva as a PDF and print at home or at a local print shop.

What is included in the Starter Bundle?

The Starter Bundle includes five essential hosting templates: Welcome Guide, Welcome Guide Checklist, Local Recommendations, Property Readiness Checklist, and Guest Experience Planner — plus setup guides and a bundle overview.

Can I get a refund on digital products?

Due to the digital nature of our products, we generally do not offer refunds once files have been downloaded. However, if you experience any issues, please contact us and we will work to resolve them.

FAQ

Frequently Asked Questions

Products & Formats

Q: What format are your products in?
A: Our products are digital templates designed for editing in Canva (free account). You'll also receive PDF previews for digital sharing and printing. Specific formats are noted on each product page.

Q: Do I need Canva to use these?
A: A free Canva account is recommended for editing the templates. The PDF previews can be used without Canva, but you won't be able to customise them.

Q: Can I print the guides?
A: Yes. Each guide includes a printable A4 layout designed for home or professional printing.

Q: Are these one-time purchases?
A: Yes. Buy once, use forever. No subscriptions or recurring fees.

Customisation

Q: How long does customisation take?
A: Most hosts complete their welcome guide in 30–60 minutes. Checklists and templates are quicker — 15–30 minutes each.

Q: Can I add my own branding?
A: Yes. The Canva templates are fully editable — change text, colours, add your property name or logo.

Q: What if I don't have all my property details yet?
A: Start with what you know. The templates use placeholder prompts — fill in what you can now and update later.

Multi-Property Use

Q: Can I use one guide for multiple properties?
A: Each guide should be customised per property since the details are property-specific. You'll want a separate version for each property.

Digital Delivery

Q: How do I receive my purchase?
A: After purchase, you'll receive a download link via email. Access your files immediately.

Q: What if my download doesn't work?
A: Contact us at frhc@northcoherence.com and we'll sort it out.

Refunds & Support

Q: How do I get support?
A: Email frhc@northcoherence.com. We typically respond within 1–2 business days.

About Us

Q: Who makes these products?
A: Family Ready Host Co. is a digital product brand created by a self-managing short-stay host. Operated by North Coherence.

Q: Do you offer custom or done-for-you guides?
A: Not currently. Our products are designed to be easy enough to customise yourself. If you need something more bespoke, get in touch and we'll let you know if we can help.

FAQ